This completion track is designed for students holding an Associate Degree who want to advance into hospitality operations management, revenue management, and guest experience strategy. Students build on foundational service skills to manage broader hospitality operations.
Offered in a flexible one-year format, the program allows transfer credit to apply toward the 84 required credit hours, and a capstone bridge project has students design an operational improvement plan for a hospitality property. Graduates are prepared for roles such as assistant manager or guest services supervisor.
BA 031Introduction to Business
A foundational look at how organizations are structured, financed, and run in today's competitive marketplace.
- Business ownership structures and formation
- Roles of key business functions
- Introduction to the global business environment
BA 064Marketing Essentials
An introduction to identifying customer needs and building strategies that connect products with the people who want them.
- The four Ps of marketing
- Segmenting and targeting audiences
- Building a basic marketing plan
BA 226Business Communication
Building the written, verbal, and interpersonal communication skills needed to succeed in a professional business setting.
- Professional writing and correspondence
- Effective presentation techniques
- Interpersonal and cross-functional communication
BA 375Fundamentals of Accounting
An introduction to the accounting cycle and the financial statements that record and report business activity.
- The accounting equation and double-entry system
- Preparing income statements and balance sheets
- Recording and adjusting journal entries
BA 608Introduction to Finance
Core concepts of financial management, including how businesses raise, allocate, and manage capital.
- Time value of money principles
- Sources of business financing
- Basic risk and return concepts
BA 686Management & Administration
Practical grounding in planning, organizing, and overseeing the daily operations of a business unit.
- Principles of organizational planning
- Supervising and coordinating teams
- Administrative decision-making basics
BA 707E-Business
An exploration of how digital technology and the internet are reshaping commerce, operations, and customer engagement.
- E-commerce business models
- Digital marketing and online customer engagement
- Technology infrastructure for online business
BA 785Human Resources
An overview of the practices organizations use to recruit, develop, and retain a productive workforce.
- Recruitment and selection processes
- Employee training and performance management
- Compensation, benefits, and workplace policy
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Specialist Courses
6 Courses
HOM 106Introduction to Hospitality Operations
Covers the basic structure of hotel, restaurant, and guest-service operations.
- Types of hospitality businesses
- Basic front-of-house operations
- Overview of the guest experience
HOM 119Guest Service Fundamentals
Introduces core customer service skills for hospitality settings.
- Handling guest requests and complaints
- Basic communication skills
- Creating a positive guest experience
HOM 133Front Office and Reservations
Covers the basics of managing bookings and front-desk operations.
- Reservation systems basics
- Check-in and check-out procedures
- Handling overbooking situations
HOM 248Revenue Management
Covers pricing and inventory strategies used to maximize hospitality revenue.
- Dynamic pricing strategy
- Demand forecasting basics
- Distribution channel management
HOM 360Food and Beverage Operations Management
Covers managing restaurant and catering operations within a hospitality property.
- Menu planning and cost control
- Managing food and beverage staff
- Health and safety compliance
HOM 472Guest Experience Design
Covers designing memorable, brand-consistent guest experiences.
- Mapping the guest journey
- Personalization in hospitality
- Measuring guest satisfaction
$24,000
Total Program Cost
Fees are billed per term and are subject to change. Financial aid, scholarships, and flexible payment plans are available to students who qualify.
Explore Financial Aid
Admission requires Associate Degree or equivalent credits.
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Submit Your Application
Complete the online application with your basic and academic details.
An admissions advisor reviews your application and any transfer credit.
Receive your decision, complete enrollment, and start your first term.
Apply Now